If you are experiencing a “black screen” when you login, please contact NCI at Your Service.

In alignment with NCI’s Windows Desktop Environment, the Internet Explorer browser shortcut will no longer be available on the Remote Apps Desktop. You are encouraged to utilize more modern web browsers such as Microsoft Edge (Internet Explorer’s replacement), Google Chrome, and/or Mozilla Firefox.

NCI Remote Apps

NCI Remote Apps provides access to your HOME (H:) and GROUP (L:) drives, email, Microsoft services like Teams, SharePoint Online and OneDrive, and various applications (Excel, PowerPoint, Word, Firefox, Chrome, etc.) from remote locations, such as while on travel or working from home. The speed of your Internet connection (dial-up, high-speed Internet) will affect how well these resources work for you.

To watch any NIH Virtual Town Halls or NCI All Hands Meetings, please exit out of NCI Remote Apps from the government-furnished or personally owned device that you're currently using and then stream the webcast from the same device. Regardless of the device you are using, you will be able to access the webcast without NCI Remote Apps.

Accessing Remote Apps From a non-Windows Device

Before logging into Remote Apps, non-Windows users should first download and install the free Microsoft Remote Desktop software for their device using one of the links below:

  Download Remote Desktop Client by using links to the right

   Apple Mac desktop and laptop computers  (Microsoft download)

   Apple iPad and iPhone  (iTunes download)

   Android devices  (Google Play download)

Logging Into Remote Apps

Depending on your device's configuration and browser choice, you may encounter a pop-up "File Download" window. Please choose "Save," and download the connection file to your device. Open the downloaded connection file to start your Remote Apps session.
How to use the Authenticator App with NCI Remote Apps

Take Training

Before using NCI's Remote Apps, you are required to take the "Securing Remote Computers" portion of the Security Awareness Training available at and electronically sign the User Certification Agreement that can be accessed at the end of the training.

Personally Owned Equipment

If you are using Windows-based Personally Owned Equipment (POE) and would like to use your PIV card to log in, you are responsible for purchasing and installing an ID badge/PIV reader (also known as a smart card reader). Please refer to the Connect to NCI Remote Apps with Your PIV Card knowledge article on how to connect with a PIV card.

Note: Some laptops are equipped with an internal ID badge/PIV reader.

Review the User Guidelines

Getting Help

If you require assistance or encounter problems, please: